Terms of service

Welcome to Luna Vine! The terms “we”, “us” and “our” refer to Luna Vine. Luna Vine operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide you, the customer, with a curated shopping experience. Luna Vine is powered by Shopify, which enables us to provide the Services.

These Terms of Service (“Terms”) govern your access to and use of the Services. By using the Services, you agree to be bound by these Terms, our Privacy Policy, and all other policies referenced herein. If you do not agree to these Terms, you must not use our Services.

1. Access and Account

  • By using our Services, you represent that you are at least the age of majority in your state or province of residence.

  • You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.

  • Accounts are personal and may not be transferred, sold, assigned, or licensed to any other person.

  • You agree to provide accurate, current, and complete information when creating an account or placing an order.

2. Products and Orders

  • All product images, descriptions, and pricing are for illustrative purposes only. Actual products may vary slightly in appearance, color, size, or design.

  • We reserve the right to modify or discontinue products at any time without notice and to limit quantities to any person, region, or jurisdiction.

  • Placing an order constitutes an offer to purchase. Luna Vine reserves the right to accept or reject orders at our discretion. Orders are not confirmed until we accept them and process payment.

3. Payment and Billing

  • You agree to provide complete and accurate payment and billing information.

  • By submitting payment, you warrant that you are authorized to use the payment method and that all charges will be honored.

  • All prices are listed in AUD unless otherwise specified and may not include taxes, customs duties, or shipping fees.

4. Shipping and Delivery

  • All shipping times are estimates only. Luna Vine is not liable for delays, lost parcels, customs clearance, or courier errors.

  • Title and risk of loss transfer to you once the package is handed to the courier.

  • It is your responsibility to ensure accurate shipping information. Luna Vine is not responsible for packages sent to incorrect addresses.

5. No Refunds or Returns

  • All sales are final. Luna Vine does not offer refunds, returns, or exchanges for any reason, including change of mind, shipping delays, lost or damaged parcels, or product dissatisfaction.

  • By placing an order, you acknowledge and agree that you assume all risk once the product leaves our premises.

6. Intellectual Property

  • All content on the Services, including trademarks, logos, text, images, videos, graphics, product reviews, and audio, is the property of Luna Vine, its affiliates, or licensors.

  • You may only use our content for personal, non-commercial purposes and must not reproduce, distribute, or create derivative works without prior written consent.

  • Unauthorized use may result in legal action.

7. Feedback

  • Any feedback, suggestions, or ideas submitted to us are deemed non-confidential and non-proprietary, and we may use them without restriction or compensation.

  • You represent that you own the rights to any feedback provided.

8. Limitation of Liability

  • To the maximum extent permitted by law, Luna Vine and its affiliates, officers, employees, and licensors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including lost profits, lost revenue, or loss of data, arising from your use of the Services or purchase of products.

  • Liability is strictly limited to the amount you paid for the product.

9. Indemnification

  • You agree to indemnify, defend, and hold harmless Luna Vine, Shopify, and their affiliates from any claims, damages, liabilities, or expenses (including attorney’s fees) arising from:

    1. Your violation of these Terms,

    2. Your use of the Services,

    3. Your breach of any law or third-party rights.

10. Prohibited Uses

You may not use the Services to:

  • Violate any law or regulation,

  • Infringe intellectual property rights,

  • Send harmful, offensive, or malicious content,

  • Impersonate others, spam, or interfere with the operation of the Services.

Luna Vine reserves the right to suspend or terminate accounts for prohibited activity.

11. Disclaimer of Warranties

  • The Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

  • Luna Vine does not guarantee product quality, fitness for purpose, or uninterrupted service.

12. Governing Law

  • These Terms are governed by the laws of Queensland, Australia.

  • You consent to the exclusive jurisdiction of courts located in Queensland for any disputes.

13. Termination

  • Luna Vine may terminate or suspend access to the Services at any time without notice.

  • Certain sections, including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law, survive termination.

14. Changes to Terms

  • We may update these Terms at any time. Your continued use of the Services after posting constitutes acceptance of any changes.

15. Contact Information

Questions regarding these Terms of Service can be directed to:
📧 lunavine713@gmail.com